"Mediate Management has far exceeded my expectations when it comes to servicing our building. Their maintenance staff is not only thorough, but they are incredibly friendly and helpful. Our point person, Diana Norbury is a consummate professional. She is responsive, intelligent and resourceful.  She goes the extra mile to resolve issues and to suggest improvements. Her follow up is fantastic, allowing us to plan projects, implement changes and keep everyone informed."

"They respond in a professional, courteous, and timely manner to all of our building issues. We have an old building with many problems, so Mediate's experience and knowledge is of great importance in guiding us toward making wise repair and maintenance decisions."

"Working with Cailin and the Mediate Team has been a pleasure. They are professional, detail-oriented, efficient and thorough. I would recommend them to anyone in need of a comprehensive management service."

"We are very pleased with the work done for us (tile re-grouting) and for the building (removal of unwanted items and clean up after the recent flooding). The workmen come on the day and time promised, are polite and professional, and always leave the premises clean."

"I just want to say that I have really loved and enjoyed my time in 74 Myrtle. I always felt like you were there and your staff is just fantastic. Thank YOU for such a wonderful experience."

“The plumber you sent to fix our sink did an excellent job on very short notice. He was knowledgeable, professional and did a superb clean-up when the job was complete. We appreciate the quick response from Mediate and will be sure to tell our neighbors at 120 Fulton Street.”

"(Our building) has been a client for years, and it has been a very good relationship, particularly since Cailin joined the team. This past weekend, however, elevated our respect and appreciation to a whole new level due to the efforts of Malissa White.

Without repeating details of a disturbing incident at (our building) over the weekend, what is important to reiterate is that within 10 minutes of discovering the "crime scene" at around 6AM on a Saturday, I received a call from Malissa. She was professional, responsive, detailed, and specific regarding course of action. She was also thoughtful and sensitive to the economics of soliciting vendors early on a weekend morning and made the best decisions on our behalf to both solve the problem quickly and effectively, while also being mindful to costs.

As I was heading out-of-town early that morning, unable to monitor progress first-hand, Malissa provided updates throughout the process, reassuring me that she was in full control of the situation, resolving it fully within only several hours.

This is a big thank you to Malissa, who shines as bright as Cailin in my eyes. With these two on board, I look forward to continuing this partnership for the long-haul."
 

"I just wanted to send a quick e-mail to say hello, and also to thank you for doing such a good job of communicating with the residents of [our building] through your e-mails since you became Property Manager. The information about the paving on Pleasant Street was particularly helpful to me. Even if some of the e-mails you send do not apply to me directly, it's always nice to know that you are on top of things. I appreciate your regular communication, as I'm sure everyone else does."

"My husband and I are new residents at one of your properties in Brookline. I reached out to one of your Administrative Assistants, Malissa White, this past week to inform her of two concerns: one regarding pest control, and a second regarding a missing parcel delivery. Malissa gave prompt attention to both issues and did so in a friendly, professional manner. I cannot tell you how appreciative I am of her help and skill in taking care of my concerns."

"Our second floor common hallway has aging, classic black & white vinyl tiles, which we love, but have not been properly stripped & waxed during my tenure…14 years. It is, if you know the hallways of our large building, a lot of square feet.

Mediate’s professional staff of four arrived the first day with very serious equipment (as they had determined the need), & proceeded to strip ? years of accumulated wax. The following day, two detail-oriented men finished the prep with razor blades (on their hands & knees to get into the corners), & then applied the wax.

We are thrilled with their work. Please pass on my compliments to your very professional (& courteous) crew. The floor looks wonderful.

I, because of my dog, had to pass through their work area several times each day. One day, I felt secure & marched across. But, as I started to slip on the wet floor, your sturdy employee, who was paying attention to the situation, was amazingly behind me!  And he caught me before I fell.

They are the best!  Please tell them I said so!"

“First, I want to congratulate you and the Mediate Management team for being selected for three times as the best residential property management firm. Keep up the good work, and I appreciate your thorough work in managing our building.”

“I have heard about all you have done to help Danielle and us in the paperwork needed for our new buyer. I cannot thank you enough! It's a big deal for us and what you are doing is simply making it simpler! That's just good karma! Best to you all past and present and future.”

“I want to thank you and all the crew at Mediate for doing such a fine job on my apartment … My apartment looks new, and on top of that, your work crew has been exceptionally pleasant to work with. It was easy for me to confidently get out of the way - and get out of the apartment  while they worked - because it was clear that they were not only skilled but thoughtful and intelligent. 

I would say of this experience with Mediate contracting the same thing I said 22 years ago to the realtor when I bought this condo: I am not only happy with what I got but also very satisfied with the process of getting it! That's a shout-out for the professionalism and quality of Mediate's people.”

“I just want you to know how nice it has been dealing with Mediate Management on this – Lucia has been super – responsive, professional and plain old nice.”

"Manny from Mediate Management came and did a presentation for our weekly office meeting. I had been trying to get outside painting completed before the weather became an issue. My efforts with my long time painter were going nowhere, so I decided to give Mediate Management a try. I was very impressed with the response of the team. Barbara set up the appointments, Manny met with me and my work was completed in less than a week. The workmen did a great job and were conscientious in the preparation and cleanup. I will definitely use Mediate Management again for future projects."

"This letter is to pass along our sincere thanks to Mediate Management for helping with a school fund raiser we held at our building last week. In making preparations for the evening, we had a huge concern about parking cars for guests and, in particular, without disrupting the usual comings and goings in the building on a Tuesday evening.

As you may know, Billy put us in touch with Graciano Andrade on your team. Graciano came up with a plan to bring in five additional valets for the evening, and we arranged to park vehicles just beyond the State House in an adjacent lot, so we could expedite the pick-ups when guests were ready to leave.

Happily, the plan worked and the evening was an enormous success! We are so appreciative of the great job Graciano did for us and want to bring to your attention how professionally we think he handled the plan and executed the evening."

"Mark, I am repeating myself when I say that Gilberto, his team and lead by Manny did a first rate job, 110%, reinstalling my deck, just completed today. It’s a credit to you that you have workers of their sort ... many thanks."

"Thank you so, so much for all of your help! You both [Lucia Baldock and Deborah Kooring] have honestly been the most on-top-of-everything management contacts we've worked with in a long time, and we greatly, greatly appreciate it!"

"I was just putting the water hoses away in my building and noticed your guys working on the venting in the three buildings. I took a peek, and they're doing a great job! The heat is dramatically lower in the boiler room in my building already. I wasn't expecting them to work on it so soon, but I'm very happy they're here. Thought I'd pass that along to you."

"Property management is all about response and closure. Our building has been with Mediate for over a decade and we are very pleased with their capabilities to meet our needs."  

"On the night of the blackout, Gary and I had to use the stairs to get to our apartment, and the emergency lights were not functioning. I spoke with [Property Manager] Kristen [McCormick] and [Property Assistant] Lucia [Baldock], and they were very responsive to addressing the problem and also noted that Mediate was taking a proactive approach to follow-up on all their properties. It is very reassuring, and we are so pleased with Mediate's professionalism."

"Just a note to tell you how terrific Luis and his guys are. They put in such a hard, long day and are still so cheerful to us ... what a great 'gut' job they are doing! The protection of the apartment with the plastic sheeting from ceiling to floor with zippered openings ensures that we have had absolutely no dust out of the work area!"

"I would like to give much thanks to 'little' Mario. He came, hunted, found, isolated and controlled the leak. He also used good customer service skills to explain to the resident that he needed to make holes in their multi-million dollar units which is not easy to do. He was here until everything was OK. If it wasn’t for him, this could have been a lot worse."